How can we help?

Tap Start a chat at the top of this page. The conversation opens in your in-app messenger and is saved to your account, so you can leave and come back to it later.
Start a chat

Announcements are posted on the platform calendar and pushed to your devices. Open them below, or keep notifications enabled to receive them as they are published.
Open announcements

Mobile-money deposits appear shortly after you confirm them, and withdrawals move once the payout completes. Check Wallet → transactions for the reference, then send us the M-Pesa code, the amount, the phone number and the time it happened and we will trace it.
Open my wallet

Sign in with the phone number or Telegram account you registered with, and use the password reset on the sign-in screen if you have forgotten it. Still locked out? Start a chat from a device you have used before and we will help you get back in.
Go to sign in

Open the order in your shop account and message the seller first — most delivery and item issues are settled directly. If the seller does not resolve it, start a chat with the order number and a photo and we will follow it up.
Open my orders

Open Apps to download or reinstall it. If an install stalls, free up some storage, keep the tab in the foreground and try again — a weak connection is the usual cause.
Browse apps

Roy4d support will never ask for your password, your M-Pesa PIN or a one-time code. Anyone who does is not us — end the chat, then review your login details and devices in Settings.
Review my settings

Send us the link, a screenshot and a short note about what happened. Reports are handled privately, and you can block or report a person or a post from their profile menu straight away.
Report in a chat

Both are published on the platform: Terms & Conditions and Privacy Policy.